Readings on this site are digital products, generated and delivered immediately after payment. This policy explains when a refund is available.
1. Before a reading is generated
If you have paid but no reading has yet been generated for that chart, you may request a full refund within 14 days of purchase. Write to hello@bazi.casa with the order or chart identifier.
2. After a reading is generated
Because the product is delivered in full at the moment of generation, refunds after delivery are considered case by case. We will refund in the following situations:
- Faulty delivery: the reading failed to generate, was truncated, or is inaccessible through your link;
- Incorrect data: the chart was calculated from birth data you entered incorrectly, and you tell us within 14 days — we will recalculate at no charge, or refund if you prefer;
- Duplicate charge: you were charged twice for the same chart.
3. What is not refundable
Disagreement with the content of a reading is not, by itself, grounds for a refund. The Service is explicitly offered as a cultural and interpretive product, not as a prediction — see our Terms of Service. If a reading feels inaccurate to you, tell us why; we would rather understand the issue than lose your trust.
4. How to request
Email hello@bazi.casa with:
- the order identifier from your receipt (or the chart identifier);
- a short description of the problem.
We aim to respond within 3 business days.
5. How refunds are issued
Refunds are processed through Lemon Squeezy, our merchant of record, back to your original payment method. Timing depends on your bank or card issuer, typically 5–10 business days.
6. Statutory rights
Nothing in this policy limits any statutory right you may have as a consumer in your jurisdiction.